Ck4r FAQ – Complete Q&A & Help Guide

No. Under ck4r's rules, each person is allowed only one account. If multiple accounts are detected from the same mobile number, email address, or device, all associated accounts will be closed and any balances may be forfeited.

On the login page and click the "Forgot Password?" link. Enter your registered mobile number or email address. An OTP or reset link will be sent to you. Use it to set a new password. The entire process takes under 3 minutes.

KYC (Know Your Customer) is an identity verification process. ck4r may request KYC before processing large withdrawals or if any suspicious activity is detected. You'll need to submit a photo of your national ID or passport along with a selfie. This is done purely to keep your account secure. Verification is typically completed within 24 hours.

Yes, changes can be made, though the process takes a little longer for security reasons. Go to your Account Settings and submit a change request. OTP verification will be required on both your number or email. If you run into any issues, contact support.

The minimum deposit at ck4r is just BDT 500. However, depositing BDT 1,000 or more will earn you a higher welcome bonus. The maximum daily deposit limit is BDT 500,000.

Mobile banking deposits are usually credited instantly. If it takes more than 15 minutes:

• Keep the transaction reference number or a screenshot for your records.
• Contact us via ck4r Live Chat.
• Issues are resolved within 3 hours.

Bank transfers may take up to 1 business day to process.

ck4r does not charge any fees on deposits. However, payment providers such as bKash or Nagad may apply their own transaction fees (typically 1.5%). These charges are levied by the payment service provider, not by ck4r.

The minimum withdrawal is BDT 1,000, with a daily maximum of BDT 50,000 for standard accounts. VIP members have higher limits. The monthly maximum depends on your account tier and KYC verification status.

Common reasons for a rejected withdrawal:

• Wagering requirements have not been met yet.
• KYC verification is pending.
• Payment details are incorrect.
• Daily limit reached.

Contact us via Live Chat to find out the reason and resolve the issue.

A Wagering Requirement means you must place a certain amount in bets before you can withdraw a bonus. For example: if you receive a BDT 1,000 bonus with a 15x wagering requirement, you'll need to wager a total of BDT 15,000 before withdrawing. ck4r's wagering requirement is 10x–15x, which is among the lowest in the industry.

Play daily at ck4r and earn cashback on your net losses. The cashback rate depends on your VIP level — typically ranging from 5% to 15%. Cashback is credited directly to your balance and can be withdrawn with no wagering requirements.

Share your referral link or code. When a friend registers using your link and makes their first deposit, you both receive a bonus. You'll get BDT 500, and your friend will receive an extra 10% on their first deposit. There is no limit on the number of referrals.

Loyalty points are earned automatically on every bet — typically 1 point per BDT 100 wagered. Accumulated points can be converted to cash or free bets: 1,000 points = BDT 100 cash. Points expire after 90 days.

The minimum bet for Sports Betting is BDT 50. The maximum is generally BDT 50,000 per event, though limits may vary for select matches. VIP members enjoy higher betting limits.

Live betting means placing bets while a match is in progress. On ck4r, you can see real-time odds that shift according to how the match unfolds. In cricket, for example, fresh odds are updated after each over, letting you bet right in the moment. It's an incredibly exciting experience.

Once a bet is confirmed, it generally cannot be cancelled. However, if you placed the bet before the match started and the match is postponed or cancelled, your stake will be refunded. If you placed a bet by mistake, contact support immediately.

How to reach ck4r support:

• Live Chat: Click the chat icon at the bottom-right of the site. Support is available 24/7 in Bengali.
• Email: Email us at [email protected] (response within 24 hours).
• Ticket System: Open a support ticket for more complex issues.

Live chat responses are typically received within 5 minutes.

If you're suspicious, immediately:

• Change your password.
• Let us know via ck4r Live Chat.
• Log out of all active sessions from your account settings.
• Request an account lock via email.

Our security team will investigate promptly and take the necessary action.

ck4r's Responsible Play page for full details. From Account Settings, you can set deposit limits, time limits, cooling-off periods, and self-exclusion. Our goal is to keep gaming firmly in your control.